Know the delivery and support path before the order moves.
Retail checkout, commercial freight, returns, cancellations, and claims follow different requirements. Published policies, approved quotations, invoices, written order terms, and applicable law control.
Checkout shows the available path for an in-stock order.
Use the destination and order details entered at checkout to review the available carrier services and charges.
Retail shipping rates appear at checkout
Available services and charges are calculated from the selected products, package requirements, destination, and carrier availability. The rate shown for the completed checkout is the applicable shipping charge unless another written arrangement applies.
Allow time for processing before shipment
In-stock orders require processing before carrier pickup. If timing is important, review the product and checkout information or contact WaveCraft before ordering rather than assuming a delivery date.
Tracking follows carrier pickup
When an order ships through a trackable service, tracking is provided by email or through Shopify order communications. A label can exist before the carrier's first scan, so updates may take time to appear.
Good receiving information prevents avoidable delivery problems.
Freight terms, access requirements, responsibilities, and timing should be confirmed in writing before shipment.
Commercial shipping may require a separate quote
Quantity, carton or pallet count, destination, delivery access, timing, and receiving requirements can determine whether an order ships by parcel, pallet, LTL, container, or another commercial method.
Confirm access and receiving needs
Provide accurate delivery information and confirm dock access, liftgate needs, appointment requirements, site restrictions, receiving hours, and a responsible delivery contact before freight is booked.
Inspect commercial shipments at delivery
Count cartons or pallets, inspect for visible damage, note shortages or damage with the carrier, photograph the shipment, keep packaging, and report an issue promptly within the applicable written claim period.
Condition, order type, timing, and cause determine the available path.
Do not send a return or discard an item involved in a claim until WaveCraft provides instructions.
Retail returns require approval and eligible condition
The published return policy controls. Generally, an approved return must be unused, clean, undamaged, resalable, and in original packaging. Used products, custom items, final-sale items, and use-related damage may not qualify.
Return shipping depends on the reason
For an ordinary customer-choice return, the customer is generally responsible for return shipping unless WaveCraft approves another arrangement in writing. Confirmed quality issues follow the applicable claim and remedy process.
Commercial and custom orders follow written terms
Commercial, reseller, custom, private-label, and production orders are generally not returnable unless WaveCraft confirms an exception in writing. Their cancellation, inspection, replacement, and warranty terms may differ from online-shop orders.
Contact WaveCraft immediately about a cancellation
A retail order may be cancelable before processing, packing, or shipment. Commercial orders may become non-cancelable after confirmation, payment, material purchase, artwork approval, production, packing, or freight booking.
Warranty review distinguishes defects from use-related damage
When a written limited warranty applies, it covers qualifying defects in materials and workmanship subject to its terms. Puncture, abrasion, dragging, over-inflation, collision, improper towing, misuse, weathering, improper storage, unauthorized repair, and normal wear are commonly excluded.
Preserve the product and document the issue
Keep the product and packaging until review is complete. Provide the order number, model, quantity, full-product and close-up photos, labels, shipping information when relevant, and a clear description. WaveCraft may request more documentation, inspection, return, or disposal confirmation before approving a remedy.
Include the details needed for a useful response.
Send the order number, product, quantity, destination, timing, photos when relevant, and a clear description of the question or issue.