Shipping policy

Shipping Policy

Order Processing

Orders are processed after payment has been successfully received and verified.

In-stock retail orders are typically processed within 1–3 business days, excluding weekends and holidays. Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Processing times may be longer during holidays, promotional periods, or due to unforeseen circumstances.

Shipping Charges

Customers are responsible for all shipping charges unless otherwise stated in writing or included as part of a promotional offer.

Shipping charges are calculated at checkout based on the order, destination, shipping method selected, and applicable carrier rates.

Any duties, taxes, customs fees, brokerage fees, or import charges for international shipments are the responsibility of the customer unless otherwise agreed in writing.

Commercial, Custom & Bulk Orders

Commercial, custom, OEM, private-label, and bulk orders are prepared for each customer based on written order confirmation.

These orders may require up to 35 business days for manufacturing before shipment. Actual production times may vary depending on order complexity, customization requirements, material availability, production schedules, and order volume.

Estimated production and shipping timelines are provided in good faith but are not guaranteed.

Delivery Times

Once an order has shipped, delivery times depend on the shipping carrier, destination, customs processing (if applicable), weather conditions, and other factors beyond our control.

WaveCraft Pro is not responsible for shipping delays caused by carriers, customs agencies, natural disasters, labor disruptions, or other events outside of our control.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

WaveCraft Pro is not responsible for delays, additional shipping charges, lost packages, or returned shipments resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned due to an incorrect address or failed delivery attempts, the customer will be responsible for any additional shipping charges required to reship the order.

Shipment Inspection

Customers should inspect all shipments immediately upon delivery.

Any shipping damage, shortages, incorrect items, or delivery discrepancies must be reported to WaveCraft Pro as soon as possible after receipt so we can assist in resolving the issue.